Website Terms & Conditions.

Find out how we safely collect your information. Our Privacy Policy outlines your rights and how we protect your privacy.

Thank you for visiting our website careloop.com.au (the Site). This Site is owned and operated by Care Loop Australia Pty Ltd (“CareLoop”) ABN 35 684 267 338. By accessing and/or using this Site and related services, you agree to these Terms of Use, which include our Privacy Policy (available at https://careloop.com.au/privacy-policy) (Terms). You should review our Privacy Policy and these Terms carefully and immediately cease using our Site and services if you do not agree to these Terms.In these Terms of Use, ‘us’, ‘we’ and ‘our’ means Careloop and our related bodies corporate.

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In these Terms of Use, ‘us’, ‘we’ and ‘our’ means Careloop and our related bodies corporate.

1. Collection Notice

We collect personal information about you in order to respond to your enquiry and for purposes otherwise set out in our Privacy Policy. We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services to you. Our Privacy Policy explains:

(i) how we store and use, and how you may access and correct your personal information;
(ii) how you can lodge a complaint regarding the handling of your personal information; and
(iii) how we will handle any complaint.

If you would like any further information about our privacy policies or practices, please contact us at hello@careloop.com.au. By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

2. Accuracy, completeness and timeliness of information

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website.

You should monitor any changes to the information contained on this website. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

3. Linked sites

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

4. Intellectual Property

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution. All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

5. Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

  • any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
  • misusing this website, for example by interfering with the website or trying to access the website using a method other than the interface and the instructions we have provided;
  • using this website to defame or libel us, our employees or other individuals;
  • uploading files that contain viruses that may cause damage to our property or the property of other individuals;
  • posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

6. Warranties and disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

7. Liability

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

8. Jurisdiction and governing law

Your use of the website and these Terms are governed by the law of Victoria and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria.

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Sam & Cale, Founders.

Meet some of our end-of-life experts.

When your families join CareLoop, they get instant access to world-class experts ready to support their journey.

Holly Stubbs

Death doula

As a death doula, Holly is a companion, advocate and guide for the dying and their families. She plays a vital role in families’ care teams, opening up conversations that lead to better end-of-life experiences.

Penny Carter

End-of-life concierge

Penny’s experience in end-of-life care is matched by her passion for what she does. She’s a star in supporting families to plan a farewell that celebrates their loved ones in just the right way.

Drew Jones

Prepaid specialist

Drew helps people plan ahead for their funeral. In his own words, it doesn’t have to be all ‘doom and gloom’. His work gives people more control over their goodbye and peace of mind for the future.

Yajaira Appeldorff

Wills and estates lawyer

‘Yaya’ has been a wills and estates lawyer for over 10 years. She makes a point of educating families on their options so they can make more informed choices.

Elle Watmough

Funeral arranger

Compassionate and trusted by so many, Elle makes funeral planning as simple as possible for families. She loves listening to every family’s story and helping to honour each life in a unique and respectful way.

Carolyn Ganzevoort

Grief counsellor

Carolyn provides compassionate, nonjudgmental therapy to support individuals on their journey through loss. With a warm, client-centered approach, she creates a safe space for healing, remembrance, and personal growth. Each session is tailored to the unique experiences of those she supports, helping them express their feelings, build resilience, and navigate grief at their own pace.