Better support leads to better productivity.

When aged care staff have access to quality grief support, they’re happier and more productive at work. Plus, the vast majority of workers want to align themselves with employers who extend that access to families. It’s good for people and great for business.

94%

Of staff say it’s important for employers to offer grief support.

54%

Of staff say their productivity at work would increase if they had access to free grief counselling.

75%

Of staff say their choice in an employer is influenced by their approach to non-clinical end-of-life care.

80%

Of staff say their employer’s approach to non-clinical end-of-life care is important to their job satisfaction.

Source: CareLoop End-of-life in Aged Care Survey

The bereavement and grief care they deserve.

Your workers are constantly dealing with loss. Left ignored, feelings of loss can wear down mental health, job satisfaction and productivity. That’s why we’re supporting employees with wellbeing services that help them heal and bring their best selves to work.

Personalised grief support

Losing people you care for takes a toll. Instead of offering cookie cutter services, give your employees access to needs-based grief support delivered by top professionals.

Online resources

Ongoing access to journalling tools, articles and guides ensures families are supported, even when the rest of the world moves on.

Robust reporting

Get the insights you need to make CareLoop even better for employees. We’ll give you a personalised dashboard that allows you track staff engagement, so you can measure the impact of our support.

illustration of dashboard with graphs and charts

Simple & fast implementation

CareLoop implementation is simple and it can be rolled out within 14 days.

Who’s CareLoop for?

Carers

Self-reporting of depression and anxiety among carers in aged care rose sharply after COVID. By mid-2022, 54% of surveyed carers thought about leaving their job.¹

Social worker and chaplain illustration woman

Social workers and chaplains

Better mental health support is needed for social workers and chaplains. Their work with vulnerable people can be high-stress and lead to emotional and physical strain.

Nurses

Nurses, too, have been significantly more stressed, depressed and anxious since COVID, with many reporting they don’t have time to perform their planned work duties.²

Recent reviews from our families.

We’re using technology to bring empathy and expert care to families all across Australia.

‘The dashboard is a wealth of knowledge and the staff knowledgeable. Any questions we had were dealt with promptly. A quick, efficient, stress-free and caring experience.’

Cassie

‘So impressed with the service. From the kindness and helpfulness of the staff to the online dashboard that showed where the various steps in the process were up to. Wish every organisation provided such excellent service and support.’

Karen

‘The dashboard saved time and meant that I always knew where we were in the process. I never felt I had to follow them up on anything which was a great relief at such a difficult and busy time.’

Susannah

‘I really liked the personalised dashboard which was very innovative. It provided invaluable tips, checklists and resources and helped remove much of the stress and ensured that we felt informed and supported throughout the whole process.’

‘I was impressed with the easy service. I was kept informed of each step and provided with some legal counsel which was invaluable and helped me to move on with the next step.’

Kaylee

‘The service, communication and care shown were all top notch. We would thoroughly recommend.’

Leonie

‘I didn't have to worry about anything. I just had to relax and remember and celebrate my wife. Resources are available for just about anything you need.’

William

‘At a time when I only wanted to be in our home surrounded by family and friends I was able to arrange everything online and by phone. Additional services were offered for grief counselling, probate advice etc. without imposing or pressure. Our thanks to the entire team.’

Beverley

‘Easy and efficient. We appreciated the amount of resources that were made available online. That was very helpful, particularly the step-by-step guide for the administration of the estate.’

Monique

Frequently asked
questions.

Who is CareLoop for?

CareLoop benefits your residents' families and your staff.

For families, it’s a comprehensive aged care and end-of-life support network.

It also allows your teams to focus on delivering great clinical and emotional care, while we take care of end-of-life tasks you don’t always have the time or skills to address.

For staff, our 360-Degree Plan also unlocks free grief counselling, to support those who support others.

What support is available to families?

Support is available through every step of the aged care onboarding through to end-of-life process. This includes access to:

A personalised new to aged care onboarding plan (which can be personalised to your facility)
tools that help families of residents plan for a death
wills and estates lawyers
an end-of-life concierge team that can take care of admin tasks
professional grief counsellors
personalised care plans.

Visit our benefits page for a full summary of the comprehensive support we provide.

How do families access support?

Families can access the support they need through a personalised online dashboard we create for them. If they prefer to talk to someone on the phone, they can get in touch with our end-of-life concierge team on 03 9968 2111

How involved do our staff need to be?

We’re here to make your job as simple as possible. Once you’ve educated your residents and their families on the benefits of CareLoop, you can leave the rest to us.

We’ll create their personalised dashboard and provide ongoing support for as long as they need. Plus, our end-of-life concierge team is available 24/7 to answer any questions they have.

Can we customise care plans?

Absolutely. Our team can add tasks to your families’ dashboards that are specific to your aged care centre. For example, you might want to include a task to complete certain documents you require, or recurring logistical steps relevant to your facility.

What does it cost?

We offer our Basic Care plan free for all facilities. Facilities can book a chat to discuss personalised pricing for our Standard Care and 360-Degree Care plans.

Better support leads to better productivity.

Supporting those that support others.