Families feel lost. Let’s help them find their way.

Families expect aged care facilities to provide better access to support at the end of their loved one’s life. Too often, they don’t get it, leading to real-world impacts to their health and a poorer perception of aged care.

58%

Of families don't know what to do or where to turn after their loved one’s death.

60%

Of families believe aged care providers should help with key areas of non-clinical end-of-life care.

77%

Of families with loved ones in aged care received average, poor or no support in key areas of end-of-life care.

81%

Of families say their choice in an aged care facility is influenced by the non-clinical end-of-life care they provide.

Source: CareLoop End-of-life in Aged Care Survey

The comprehensive support system for life's big transitions.

While you focus on providing the best possible clinical and emotional care, we’ll be there for your residents and their families with a range of complementary care for every step in their aged care and end-of-life journey.

Human-led care

We'll pair new families with a Care Concierge who will create a step-by-step "new to aged care" action plan, simplifying the end of life experience for both families and aged care workers.

Visual showing options for how a user can speak with their Care Concierge, Penny Carter, through either a phone call or live chat. A video call interface is shown with Penny speaking to a specialist, along with call control buttons (mute, flip, end).

Simplified end-of-life planning

CareLoop takes the difficulty out of end of life planning, with personalised action plans and a suite of free tools including an online will and a comprehensive funeral planner.

Guided funeral planning

We’ll manage the conversation to help families make a choice that’s right for them and their loved one.

illustration of dashboard featuring images

Estate settlement and administration

Navigating an estate is complex and overwhelming. Give your families the tools and expertise required to reduce this burden.

Dedicated grief support

Leave a lasting impression by connecting families with a network of grief experts who will help them navigate their toughest moments.

Simple & fast implementation

CareLoop implementation is simple and it can be rolled out within 14 days.

Recent reviews from our families.

We’re using technology to bring empathy and expert care to families all across Australia.

‘The dashboard is a wealth of knowledge and the staff knowledgeable. Any questions we had were dealt with promptly. A quick, efficient, stress-free and caring experience.’

Cassie

‘So impressed with the service. From the kindness and helpfulness of the staff to the online dashboard that showed where the various steps in the process were up to. Wish every organisation provided such excellent service and support.’

Karen

‘The dashboard saved time and meant that I always knew where we were in the process. I never felt I had to follow them up on anything which was a great relief at such a difficult and busy time.’

Susannah

‘I really liked the personalised dashboard which was very innovative. It provided invaluable tips, checklists and resources and helped remove much of the stress and ensured that we felt informed and supported throughout the whole process.’

‘I was impressed with the easy service. I was kept informed of each step and provided with some legal counsel which was invaluable and helped me to move on with the next step.’

Kaylee

‘The service, communication and care shown were all top notch. We would thoroughly recommend.’

Leonie

‘I didn't have to worry about anything. I just had to relax and remember and celebrate my wife. Resources are available for just about anything you need.’

William

‘At a time when I only wanted to be in our home surrounded by family and friends I was able to arrange everything online and by phone. Additional services were offered for grief counselling, probate advice etc. without imposing or pressure. Our thanks to the entire team.’

Beverley

‘Easy and efficient. We appreciated the amount of resources that were made available online. That was very helpful, particularly the step-by-step guide for the administration of the estate.’

Monique

Frequently asked
questions.

Who is CareLoop for?

CareLoop benefits your residents' families and your staff.

For families, it’s a comprehensive aged care and end-of-life support network.

It also allows your teams to focus on delivering great clinical and emotional care, while we take care of end-of-life tasks you don’t always have the time or skills to address.

For staff, our 360-Degree Plan also unlocks free grief counselling, to support those who support others.

What support is available to families?

Support is available through every step of the aged care onboarding through to end-of-life process. This includes access to:

A personalised new to aged care onboarding plan (which can be personalised to your facility)
tools that help families of residents plan for a death
wills and estates lawyers
an end-of-life concierge team that can take care of admin tasks
professional grief counsellors
personalised care plans.

Visit our benefits page for a full summary of the comprehensive support we provide.

How do families access support?

Families can access the support they need through a personalised online dashboard we create for them. If they prefer to talk to someone on the phone, they can get in touch with our end-of-life concierge team on 03 9968 2111

How involved do our staff need to be?

We’re here to make your job as simple as possible. Once you’ve educated your residents and their families on the benefits of CareLoop, you can leave the rest to us.

We’ll create their personalised dashboard and provide ongoing support for as long as they need. Plus, our end-of-life concierge team is available 24/7 to answer any questions they have.

Can we customise care plans?

Absolutely. Our team can add tasks to your families’ dashboards that are specific to your aged care centre. For example, you might want to include a task to complete certain documents you require, or recurring logistical steps relevant to your facility.

What does it cost?

We offer our Basic Care plan free for all facilities. Facilities can book a chat to discuss personalised pricing for our Standard Care and 360-Degree Care plans.

Families feel lost. Let’s help them find their way.

Personalised care, delivered by experts.

Partnering with CareLoop is like adding a workforce of end-of-life experts to your roster. At the same time, you’ll be giving your families a pathway to comprehensive end-of-life care that makes a genuine difference.